ADELAIDE HILLS REMOVALS & STORAGE

Privacy policy

Last updated: 10 September 2026

Adelaide Hills Removals & Storage provides removals and storage services in the Adelaide Hills and South Australia. This policy explains how we handle personal information collected through our website and enquiries.

Information we collect

When you use our enquiry form, we collect your name, email address, moving-from and moving-to locations, and any phone number, anticipated moving date or comments you provide. Name, email and both moving locations are required so we can respond meaningfully. Please avoid including sensitive information that is not needed for your enquiry.

We also receive information you provide by telephone or email. Our hosting services may record technical information such as IP addresses, browser details, requested pages and access times. The form uses a hashed IP identifier and submission timestamps to limit abuse.

How we use your information

• Respond to questions, prepare quotes and discuss your move or storage needs.
• Send your enquiry to our team and email you a copy of your submission.
• Communicate about services you request and maintain relevant business records.
• Protect the website and investigate technical problems or misuse.

Submitting the website form does not subscribe you to a newsletter or advertising mailing list.

Who receives your information

Enquiries are sent to info@adhillsremovals.com.au and a confirmation is sent to the email address you enter. Please check that address carefully. Information may be handled by our team and the hosting, email and technology providers needed to operate the website and respond to you. We may also disclose information where required or authorised by law. We do not sell personal information collected through this website.

Cookies and third-party services

Our website uses a session cookie to support the enquiry form and help protect against unauthorised submissions. You can control cookies in your browser, but blocking them may prevent the form from working. You can contact us by phone or email instead.

The website includes an embedded Google Map. When it loads, your browser connects to Google, which may receive your IP address and browser information and use cookies according to its own settings and policies. Google and other external services may process information outside Australia. See Google’s privacy policy for details.

Links to Google reviews and Facebook take you to services with their own privacy policies. Our website does not currently include Google Analytics, AdSense or remarketing tags. Browser Do Not Track settings do not disable essential form functionality or necessarily control third-party services.

Storage and security

Enquiry information is held in our email systems and relevant business records. We retain it for as long as reasonably needed to handle your enquiry, provide requested services and meet applicable record-keeping obligations. You can contact us to ask about information we hold or request deletion, subject to any information we need to retain.

The website uses HTTPS, form validation and access restrictions to help protect information. No internet transmission or storage system can be guaranteed completely secure. If a privacy incident occurs, we will assess it and notify affected people and authorities where required by applicable law.

Access, corrections and complaints

Contact us using the details below to request access to or correction of your personal information, or to raise a privacy concern. We may need to verify your identity before providing or changing records. We will consider your request and respond as soon as reasonably practicable.

If you are dissatisfied with our response, the Office of the Australian Information Commissioner provides information about privacy complaints and whether it can assist in your circumstances.

Changes to this policy

We may update this page when our website or information-handling practices change. The date above identifies the latest version.

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